A excerpt of a post published elsewhere. A link to the original is at the bottom of this excerpt
Keeping customers happy has always been my personal obsession ever since I moved into the services industry. I truly believe that even in this automated world that we are moving into, service quality and high standards in customer interaction will be success defining factors.
It is also certainly true that you can’t make everyone happy all the time. There will be always some unhappy customers no matter what you do. But, by keeping your focus on the customers, you can really help them, and by keeping a very close eye on what they think about what you offer, you can jump-start your journey on the road to success.[...]
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